At ETHNIVA, we want you to be completely satisfied with your purchase.

Returns

You may request a return within 15 days of receiving your order, provided the product meets our return conditions.

Items must be:

• Unworn and unused
• In their original condition
• Free from stains, damage, perfume, makeup, or alterations
• Returned with original packaging, tags, and accessories

Products that have been worn, altered, damaged, or used may not be eligible for return.

Replacement

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details and clear photographs/videos of the issue. After verification, ETHNIVA may offer a replacement or another appropriate resolution.

Refunds

Approved refunds will be processed after the returned product is received and inspected. The refund will generally be issued to the original payment method.

Shipping charges, customs duties, and taxes are non-refundable.

Certain customized, made-to-order, or personalized products may be non-returnable unless they arrive damaged or defective.